Our client service reps are responsible for building successful relationships with our clients. This person is the liaison between our clients and us. This special person is our client advocate, helping to solve client issues and facilitating highly effective in-house communication among our staff.
Our organization is all about creating a world class picture day experience for our customers. As a client service representative, you should have top notch communication skills, exceptional soft skills, experience in client service, be able to think on your feet and have the flexibility to adapt to a fast paced working environment. You should have a professional, thoughtful manner, work well in a group and be able to assist other Splendid team members when needed. A working knowledge of school photography and the high volume portrait photography business is not nearly as important as a working knowledge of how to relate to others and build trust and brand loyalty.
Specifically, your main duties include helping facilitate lasting relationships by giving our clients the pictures dates that meet their needs; maintaining each clients data file with production codes and detailed client information; rebooking clients throughout the year; and occasionally visiting clients throughout the school year.
Your other duties will include answering client questions and providing support to clients on the telephone and via email, providing solutions to clients by working with other team members in our graphic arts department, working with Splendid team members on a regular basis to solve problems and answer questions. You input into the creation of authentic and meaningful products is important since you will have the most direct communication with our clients.
We are looking for a person who can work creatively, efficiently, and thoughtfully to fulfill client needs and brand expectations. We are looking for a mature individual with experience and high emotional intelligence to represent our brand in creating lasting client relationships which are an integral part of Splendid's success.
What is the compensation?
We offer competitive compensation and benefits. Depending upon your length of employment, experience, and whether you are hired on a full time, part time or a seasonal basis, our program includes profit sharing, 401K matching, medical insurance, tuition reimbursement, elevating vacation benefits and paid holidays.